design & construction: thorough evaluation of the online needs of business, organization or individual incorporation of existing/preferred graphics or creation of desired ones creation of site layout that is user friendly (easy to navigate and consistent in appearance), quick-loading, widely accessible, aesthetically pleasing, and includes all relevant technology consultation: thorough evaluation of existing sites - speed, consistency, content, accessibility & aesthetic creative & technical input/feedback on projects & proposed sites honest examination of how useful a web presence will actually be for the company/project in question maintenance: updating information, links, and content adding sections and/or increasing scope of page to include new facets/groups/info instruction on how to maintain/update site in-house search engine placement: evaluation of existing listings on search engines (if any) & sites serving similar purposes/competition incorporation of all appropriate methods by which to achieve high listings, in desired categories submission of site to all relevant/desired search engines (limitations apply, some engines require fees, inquire for details) HTML instruction teaching the basics of using HTML for site design/construction/maintenance enabling the client to maintain own site through tutoring & tips (embedded in site code upon request) providing access to and information about HTML, design tools/software & resources